The second step in strategic planning is to ________

A) formalize a mission statement
B) establish the business portfolio
C) set SBU and department-level objectives
D) set organizational objectives
E) assess the organization's internal and external environments


E

Business

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A business that has a 75 percent customer retention rate has an an average customer life of 6 years

Indicate whether the statement is true or false

Business

The auditor multiplies the quantity of inventory on the inventory ledger by the cost of the inventory to arrive at total inventory balance per product number. This is an example of recalculation by footing

a. True b. False Indicate whether the statement is true or false

Business

A government oil company is having trouble with the private refineries and transporters to whom it delegates important stages of production. It decides to become more active along the entire supply chain from locating deposits to retailing the fuel to consumers. Which of the following does it intend to achieve?

A. increase inputs B. vertical integration C. advanced production technology D. outsourcing E. economies of scale

Business

Based on a report issued by American Express and Millennial Branding, which of the following is often cited by managers as a negative trait attribute of young workers?

A) Strong interpersonal interactions B) Soft skills regarding communication C) Excessive self confidence D) Willingness to work as a team E) Ability to multitask

Business