Which of the following is not necessary when writing a persuasive message for a claim or request for adjustment?
A) Complete review of the facts
B) A positive tone
C) Specific facts and data
D) A direct format
E) A confident tone
Answer: D
Explanation: D) The key ingredients of a good persuasive claim are a complete and specific review of the facts and a confident and positive tone based on your right to be satisfied with every transaction.
You might also like to view...
A partnership liquidation occurs when
a. a new partner is admitted b. a partner dies c. the ownership interest of one partner is sold to a new partner d. the assets are sold, liabilities paid, and business operations terminated
Linking a spreadsheet to your report will help ensure that readers are always seeing the most up-to-date information
Indicate whether the statement is true or false.
Many managers think that "doing things right," or ________, is as important as, or even more important than, "doing the right things."
A) strategy B) planning C) positioning D) implementation E) targeting
You must develop a persuasive sales message about your company's new universal remote for use with personal media centers. Develop a list of specific questions that you need answers to before you can write this message