Communication is vital to any effective customer-service program
Indicate whether the statement is true or false
TRUE
Communication is vital to any effective customer-service program. Employees should let
customers know that they are eager to help them.
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By definition, a company with a ________ owns multiple brands
A) brand line B) channel C) portfolio of brands D) brand position E) brand alliance
According to your textbook’s interpretation of Karl Weick (1979), communication is constructed through the organizational members’ desire to _______________.
a. Preserve power b. Reduce equivocality c. Increase confusion d. Exploit others
Which sentence expresses numbers correctly?
A) Summer break will begin in only 12 and a half days. B) Summer break will begin in only twelve and a half days. C) Summer break will begin in only 12½ days.
MoJo Corporation purchases goods on credit with terms of 4.5/15, net 40. Which of the following is the annual cost (APR) of the non-free trade credit if the firm pays on Day 40 (i.e., the cost of forgoing the discount)? In your computations, assume there are 360 days in a year.
A. 42.41% B. 67.85% C. 0.00% D. 30.84% E. 113.09%