When you answer the phone, you know immediately that the caller is angry. Without identifying herself, the caller begins shouting at you that she had been told that an office visit would cost $79, but her bill was for $135. She says the office is discriminating against her by charging her more than the normal amount. How should you handle this call?
A. Talk down to the patient if she will not listen
B. Listen carefully and acknowledge the patient's anger
C. Interrupt the patient and ask for her name
D. Promise the patient that everything will work out
E. Shout that you cannot fix anything until she tells you who she is
Answer: B
You might also like to view...
If while checking a size D oxygen tank you notice that the reading on the pressure regulator is 1000 psi, you should recognize that the tank is:
a. leaking. b. overfilled. c. half full. d. almost empty.
Beta-blockers, vasodilators, and positive inotropes are medications usually given for the treatment of _________________ shock
Fill in the blank(s) with correct word
The instruments pictured here are ____.
A. dilators
B. scalpels
C. curettes
D. forceps
E. retractors
____________________ is the point of attachment of a muscle that has the least movement
Fill in the blank(s) with correct word