The money spent to improve quality should not only satisfy customers but also justify the cost through improved profit.
Answer the following statement true (T) or false (F)
True
A manager should focus on quality efforts that really provide the customer with superior value-quality that costs no more to provide than customers will ultimately be willing to pay.
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If we believe we are investing equally in a relationship’s future, we feel that we are sharing which of the following experiences?
A. Relationship has healthy climate. B. Relationship makes us unhappy. C. Relationship has healthy climate. D. Relationship has nowhere to go.
In assessing possible new customers, a distributor desires that a new customer have a customer lifetime value of at least $10,000. Assuming an 8% discount rate, average annual sales of $65,000, and a customer expected lifetime of 10 years, what is the minimum profit margin needed to assure a lifetime value of at least $10,000?
a. 10% b. 11% c. 12% d. 13%
Massey Products had a contract to ship parts to a manufacturer in Ukraine. However, Russian forces were controlling the entry of goods into that country and Massey's delivery agent was turned around at the border, and Massey was unable to gain entry into the country. Which of the following statements is correct?? A) ?Massey has breached its contract
B) ?The doctrine of force majeure applies. C) ?The contract is void. D) The contract is usurious.
The Americans with Disabilities Act (ADA) considers a drug test to be a medical examination, and it prohibits an employer from administering drug tests to its employees or from making employment decisions based on the results of such tests.?
Indicate whether the statement is true or false