A ________ leader must have the ability to gain trust and respect of her followers, and uses inspirational motivation, intellectual stimulation, and individualized consideration

A) trait
B) transactional
C) transformational
D) situational


Answer: C

Communication & Mass Media

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Kevin is giving a speech next week to his business class. What is appropriate dress for a classroom speech?

A. Scrubs B. Sweatpants and hoodie C. Tuxedo/formal gown D. Slacks and a polo shirt

Communication & Mass Media

In the universal performance interviewing model, the stop list should be the shortest.

Answer the following statement true (T) or false (F)

Communication & Mass Media

Some of the most common customer complaints stem from employee apathy, being stereotyped, and being given incorrect information

Indicate whether the statement is true or false.

Communication & Mass Media

Leads consist of:

a) categories under which specific information is placed. b) the first information for each entry under a heading. c) descriptions of specific education and experience. d) all of these answers are correct.

Communication & Mass Media