Talking face-to-face with your potential patients and getting them to say, "Yes, I'll retain your services." falls under what function?
A) Marketing
B) Sales
C) Service design
D) Operations
E) All of the above
B
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The right ventricle pushes blood to the lungs through the:
A) pulmonary vein. B) pulmonary artery. C) pulmonary pathway. D) pulmonary vena cava.
You are reporting to the dispatch center that you are 10-10. After a couple of minutes, the dispatcher calls you and asks if your received her message. You respond that you told her that you were 10-10 en route to the scene. She states that she thought you said you were 10-2. Which of the following is TRUE regarding this exchange?
A) The dispatcher should listen more carefully. B) Radio codes can sometimes be misunderstood. C) The numbers should be spelled out. D) It is not your fault that the dispatcher cannot hear.
Claims adjudication involves making a determination about __________ charges, which is the maximum amount the payer will permit for each procedure or service, according to the patient's policy
a. allowed b. denied c. inconsistent d. irregular
A jury in a medical malpractice lawsuit against a hospital determines that the patient is responsible for two-thirds of the injury and the hospital is responsible for one-third. The jury determined that the compensation for the injury will be $900,000. The hospital had to pay the entire amount. This is due to ____.
A. punitive damages B. joint and several liability C. the statute of limitations D. clerical error