Differentiate the two strategies organizations use to resolve functional conflict. Conversely, describe three conflict-resolution strategies that are ineffective.
What will be an ideal response?
The two strategies organizations can use to accomplish functional conflict-resolution are compromise and collaboration. Compromise is possible when each party is concerned about not only its own goal accomplishment but also the goal accomplishment of the other party and is willing to engage in a give-and-take exchange and to make concessions until reasonable resolution of the conflict is reached. Collaboration is a way of handling conflict in which the parties try to satisfy their goals without making any concessions but, instead, come up with a way to resolve their differences that leaves them both better off.
The three conflict-resolution strategies that are ineffective are accommodation, avoidance, and competition. When accommodation takes place, one party simply gives in to the demands of the other party, typically when one party has more power than the other. The weaker party may look for opportunities for retribution in the future and the parties are not likely to want to cooperate in the future.
When conflicts are handled by avoidance, parties ignore the problem and do not resolve the disagreement. The conflict is likely to continue and communication and cooperation are hindered.
Competition, in which each party tries to maximize its own gain and has little interest in the other party's position, can escalate levels of conflict.
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