. A nurse has responded to a patient's call light for the fourth time in the past hour only to be berated by the patient for taking so long to come to the bedside
Rather than responding in a
confrontational tone the nurse has paused to think of the best response to the patient's
statements. In doing so, the nurse has exhibited
A) self-regulation.
B) sympathy.
C) manipulation.
D) self-strategy.
Ans: A
Self-regulation refers to the ability to control inappropriate impulses and to think
before acting or speaking. Research on mindfulness training indicates it is a positive strategy
for managing emotionally charged situations. The nurse has not acted in a manipulative way.
Sympathy involves feeling sorrow for another person's pain, a dynamic that is not evident in
this interaction.
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