Describe how faulty assumptions are a factor that influences listening skills.
What will be an ideal response?
Faulty assumptions are biases which occur when service provider projections made about underlying customer message meanings based on past experiences. Because of past experiences or encounters with others, you may be tempted to make faulty assumptions. Don't. Each customer and each situation is different and should be regarded as such. Because you had a certain experience with one customer does not mean that you will have a similar experience with another. Take the time to effectively gather information in each customer encounter so that you can make an informed decision on the correct course of action, then make a judgment on what needs to be done to remedy the situation.
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During the ________ stage of reverse innovation, a firm must communicate and deliver a value proposition that is built around the unique customer benefits of the product
A) developing B) listening C) choosing D) launching E) identifying
Discuss the accounting for treasury shares
Brainstorming is an example of what idea generation strategy?
a. development strategies b. interpersonal strategies c. relationship-seeking strategies d. habit-breaking strategies
According to your text, which of the following is true regarding employment in today's world?
A) Your history with the company is all that matters. B) Working at a company for many years ensures that you will keep your job. C) Reinventing and upgrading your skills is a necessity in today's business world. D) None of the above.