With the uncertainty that a multiple trauma accident poses in an Emergency Department, the physicians and nursing staff generally tend to come together for the "common good
" This is il-lustrated by which of the following communication strategies?
A. Less enthusiasm and frantic, quick state-ments of doom
B. Somber tone with short, monosyllabic words
C. More professional wording and less fami-liarity with team members
D. More personal and group approach
ANS: D
Feedback
A Incorrect because speaking with negative statements and being unenthusiastic does not assist the team to do its best.
B Incorrect because most of the nurses and physicians want to work solo and are not able to share their thoughts since they are so focused.
C Incorrect because people are nervous with uncertainty and feel they should treat everyone totally professionally.
D Correct because being more personal and inclusive with the team members brings people together to work more collabora-tively.
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