When interacting with the nurse, a client makes several condescending remarks directed toward the nurse. The nurse recognizes this behavior as an example of
a. the use of humor.
b. active listening.
c. a verbal clue to anger.
d. assertiveness.
ANS: C
Nonverbal clues to anger include grimacing, clenching jaws or fists, turning away, and refusing to maintain eye contact. Verbal clues by a client may, of course, include use of an angry tone of voice, but they may also be disguised as witty sarcasm or as condescending or insulting remarks. The client's remarks are condescending, not humorous. The client's remarks are verbal, not nonverbal. Use of condescending remarks is an example of passive-aggressive communication.
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