The nurse is communicating with a patient who has voiced concern regarding an upcoming high-risk procedure. The nurse demonstrates empathy by stating:
a. "Would you like to talk about your feel-ings regarding the procedure?"
b. "My mother had the same procedure and did very well."
c. "I can't imagine how you feel."
d. "It must be difficult preparing for the procedure; how are you feeling?"
D
This statement by the nurse displays empathy by trying to place oneself in the patient's circums-tance and validating the patient's feelings. Simply asking patients if they would like to talk about their feelings does not show empathy and may elicit a "yes" or "no" response. Telling the patient one's mother had the procedure or stating "I can't imagine how you feel" does not show empathy toward the patient.
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