Valuable leaders of customer service departments are usually well-organized and know how to motivate employees.

Answer the following statement true (T) or false (F)


True

Business

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Exhibit 20-1 On January 1, 2016, Pearson Company signed a lease agreement requiring six annual payments of $60,000, beginning December 31, 2016. The lease qualifies as a capital lease. Pearson's incremental borrowing rate was 9% and the lessor's implicit rate, known by Pearson, was 10%. The present value factors of an ordinary annuity of $1 for six periods for interest rates of 9% and 10% are

4.48592 and 4.35526, respectively. ? Refer to Exhibit 20-1. What would be the interest expense for 2016 (round answers to the nearest dollar)? A) $21,003 B) $22,746 C) $24,224 D) $26,133

Business

Sally purchased a newly introduced moisturizing lotion. By attempting to find out if the lotion's perceived performance matched her expectations, Sally was measuring her level of customer ________

A) loyalty B) satisfaction C) equity D) engagement E) lifetime value

Business

A volunteer is working with an organization by participating in a video teleconference call. This scenario is an example of what type of volunteer?

A. spot B. policy C. virtual D. episodic

Business

The principal ledger that contains all the balance sheet and income statement accounts is the general ledger

Indicate whether the statement is true or false

Business