To create constancy of purpose for improvement of product and service, and to break down barriers between staff areas are two of W. Edwards Demming’s fourteen points of quality that comprise his approach, the quality-based management known as:
a. TQC
b. ISM
c. ISO
d. TQM
d. TQM
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Answer the following statement true (T) or false (F)
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Answer the following statement true (T) or false (F)
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