Ashton, a manager at Millington Technologies Inc, receives a message from a customer claiming free service for a laptop whose warranty has expired. Which of the following guidelines should Ashton follow when composing the message denying the customer's claim??
A) ?He should avoid closing the message with resale or sales promotional material.
B) ?He should avoid providing an explanation for the refusal.
C) ?He should avoid stressing the actions that should have been taken to avoid the problem.
D) ?He should avoid offering possible alternatives to resolve the problem.
C
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Which of the following accounts most likely would be found on both a trial balance and an adjusted trial balance?
a. Utilities Expense b. Insurance Expense c. Supplies Expense d. Depreciation Expense–Equipment
Which of the following documents was the first to be based on an orientation toward user relevance?
a. “Objectives of Financial Statements” (Trueblood Committee Report) b. “Basic Concepts and Accounting Principles Underlying Financial Statements of Business Enterprises” (APB Statement 4) c. “A Statement of Basic Accounting Theory” (ASOBAT) d. “Statement of Accounting Theory and Theory Acceptance” (SATTA)
______ is the ability of a company to deliver products to customers without loss or damage.
a. Order fill rate b. Delivery safety c. Order delivery completion d. In-stock probability
Fixed costs expressed on a per unit basis:
A. decrease with increases in activity. B. increase with increases in activity. C. are not affected by activity. D. should be ignored in making decisions since they cannot change.