What are the benefits to the organization from greater patient satisfaction? Select all that apply
a. Improvement in quality of patient care
b. Lower patient acuity
c. Lower mortality rates
d. Improved retention
e. Establishing benchmarks against other institutions
A, D, E
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Correct When quality of care improves, patient satisfaction improves and has a direct affect on staff satisfaction and thus retention. These improvements can then be used as benchmarks against other institutions. Improvement in patient satisfaction is usually a direct reflection of improved quality of care and other nursing-related issues, leading to nurse satisfaction and re-tention. Benchmarking against other institutions is a common method used for determining quality of care.
When quality of care improves, patient satisfaction improves and has a direct affect on staff satisfaction and thus retention. These improvements can then be used as benchmarks against other institutions. Improvement in patient satisfaction is usually a direct reflection of improved quality of care and other nursing-related issues, leading to nurse satisfaction and re-tention. Benchmarking against other institutions is a common method used for determining quality of care.
When quality of care improves, patient satisfaction improves and has a direct affect on staff satisfaction and thus retention. These improvements can then be used as benchmarks against other institutions. Improvement in patient satisfaction is usually a direct reflection of improved quality of care and other nursing-related issues, leading to nurse satisfaction and re-tention. Benchmarking against other institutions is a common method used for determining quality of care.
Incorrect This is not related to patient satisfaction.
This is not related to patient satisfaction.
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