Thoughtful processes do NOT:
a. include examining the underlying assumptions of the consultant's information. b. rely on the idea that the information makes the consultee pleased or the consultee simply acquiesces to consultant expertise. (P. 77)
c. challenge the consultee to put any kind of rigor into thinking about what the consultant is saying.
d. lead to attitude change, which is more likely to be permanent than that which is non-thoughtful
A
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