To reduce problems associated with the intangibility of the services offered by a restaurant, the restaurant owner would be most likely to do which of the following?
A) lower entree prices between 4 p.m. and 6 p.m.
B) provide clean tablecloths and cloth napkins for each new customer
C) empower employees to handle customer complaints
D) offer a service guarantee to ensure customers that food quality will be consistent
E) offer regular employee workshops focusing on customer service
B
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What percentage of people admits to lying to their romantic partner?
A. 88 B. 56 C. 92 D. 34
______ are cultural obstacles that make it difficult for two organizations to join together.
A. Change hindrances B. Diversity hindrances C. Mission hindrances D. Mergers and acquisitions hindrances
Value refers to a product meeting the highest number of a customer's needs at the lowest possible cost
Indicate whether the statement is true or false
Comparing the way a "best-in-class" company performs a specific activity (such as distribution) is called
a. Process benchmarking. b. Results benchmarking. c. Total quality benchmarking. d. SPC benchmarking.