Analysis of memo content will provide us with a clear idea of the values, attitudes, and beliefs of organizational members.
a. List your observations about the frequency of use of the Blue Book.
b. How user friendly are the updates in the manual? Write a sentence explaining your answer.
c. Write a paragraph commenting on the wisdom of having all-important policies for all systems users in one book.
d. Suggest a solution that incorporates the use of online policy manuals for some users.
a. The Blue Book is probably not used that frequently since there is only one copy and there are many references that instruct the reader to “do not use.”
b. They are not very friendly. Having a page that states “This page supersedes previous page inserts: do not use.” is hard to follow and the reader may not know what pages replace it.
c. Having all-important policies for all systems users in one book is a bad idea. If more than one person needs the book, they will have to wait, and there is no backup of the book in case of a disaster or if it becomes lost.
d. If the policy manual is so large that it is difficult and expensive to reproduce and update it, perhaps it should be placed online with indexes and chapters to reference sections. There would not be any “This page supersedes page…” entries in the online manual. It would be updated automatically with the new pages.
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