Which of the following statements about providing customers with service quality is true?
A. All customers will be profitable in the long run; therefore, each is deserving of quality service
B. The same services marketing strategy should be used with all customers
C. All customers are worth attracting and keeping through the use of service quality
D. Links exist among customer satisfaction, service quality and increased purchases
E. All customers must be provided the same superior quality of service
Answer: D
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If the process of a transaction begins and ends with an economic benefit for the taxpayer, he or she must report it in income even though the income is specifically exempt from tax.
Answer the following statement true (T) or false (F)
On May 7, Carpet Barn Company offered to pay $95,000 for land that had a selling price of $110,000. On May 15, Carpet Barn accepted a counteroffer of $103,000. On June 5, the land was assessed at a value of $120,000 for property tax purposes. On
December 10, Carpet Barn Company was offered $145,000 for the land by another company. At what value should the land be recorded in Carpet Barn Company's records?
Discuss the process of market screening.
What will be an ideal response?
From the company's perspective, there is a trade-off between increasing _______ for the customer and maximizing ________ from the transaction.
A. satisfaction; value B. knowledge; revenue C. satisfaction; relationships D. value; profit E. relationships; utility