When considering persuasive claims and requests for adjustments, most claims are routine and use the direct approach
Indicate whether the statement is true or false.
Answer: TRUE
Explanation: Most claims are routine messages and use the direct approach discussed in Chapter 7. However, consumers and business professionals sometimes encounter situations in which they believe they haven't received a fair deal by following normal procedures. These situations require a more persuasive message.
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Carl wanted the advantage that comes with the collective wisdom of a management team participating in a decision. Carl's division had to decide if solar panel, wind turbine blade, or battery power research would be its next major investment. He brought together his managers in a meeting; however, Shinichi, used his strength of character and oratory skills to push for solar panel research. Unfortunately, the other managers were quiet, and Shinichi managed to overpower them with his views. Given the dynamics of the meeting and its outcome, ________ had prevented Carl's meeting from achieving what he had hoped it would.
A. groupthink B. domination C. goal displacement D. devil's advocacy E. satisficing
One of the earliest forms of alternative work arrangements was ________.
A. flex-time B. job sharing C. telecommuting D. the compressed work week
Based on the following abbreviated description of Avery University's course scheduling and student advising procedures, prepare an Entity-Relationship (E-R) diagram that reflects the key entities and relationships.
? Course Scheduling: In consultation with the vice-president of Academic Affairs and the Registrar's Office, each academic department chair decides which courses will be offered each semester and how many sections of each course will be scheduled. Courses are scheduled in sections meeting at different times over the course of the week. Some courses are scheduled in multiple sections. The department chair also assigns a faculty member who teaches for his/her department to teach each course-section. Students enroll in courses-sections by submitting their schedule selections to the Registrar's Office. In assigning students to sections, the Registrar gives preference to students based on their class standing (i.e., Senior, Junior, Sophomore, and Freshman). ? Student Advising: Student academic advising is done according to each student's major. Each student chooses a faculty advisor from his/her major department. While each student has only one "official" academic advisor, each faculty person advises several students, up to a maximum of 15 advisees. Fill in the blank(s) with the appropriate word(s).
A national chain of gourmet coffee shops pays a production company so that characters on a popular TV show are shown drinking cups of the chain's new iced coffee drink. This is an example of ________
A) an infomercial B) product placement C) viral advertising D) social media E) Internet advertising