The steps to an effective sales interview happen in which order (1st to last)?

A. Introduction, establish the need, present the solution, ask for commitment
B. Customer background, introduction, establishing the need, present the solution,
ask for commitment
C. Establish the need, present the solution, ask for commitment, wrap up
D. Introduction, product background, establish the need, present the solution, ask for
commitment


B

Communication & Mass Media

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Indicate whether the statement is true or false.

Communication & Mass Media

Most relationships reach the stable exchange level.

Answer the following statement true (T) or false (F)

Communication & Mass Media

Rehearsing how you behave at the beginning and end of your speech is one of the easiest things you can do to improve your image with an audience.

Answer the following statement true (T) or false (F)

Communication & Mass Media

The technique used by groups to generate as many ideas as possible within a limited amount of time is called __________.

A. consensus building B. personal inventory C. cross-indexing D. brainstorming

Communication & Mass Media