Which of the following is NOT a source of customer expectations?

A. Sales promises
B. Word-of-mouth communications
C. Pricing
D. Target market
E. Advertising


Answer: D

Business

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Thinking of a job as a role and using scripted behaviors can ______.

a. decrease the emotional labor expended b. increase the emotional labor expended c. increase the physical labor expended d. decrease the physical labor involved

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In a draft transaction, the payee is called the acceptor of the draft

Indicate whether the statement is true or false

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Limiting adjectives limit the scope of nouns or pronouns

Indicate whether the statement is true or false

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Awkward speech habits are more obvious when you speak slowly.

Answer the following statement true (T) or false (F)

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