Answer the following statements true (T) or false (F)
1. Many larger independent shops carry enough inventory to act as retail parts outlets.
2. The first impression that the customer has when they enter your service facility typically sets the tone of the overall customer experience.
3. A waiting area is not very important to provide to customers.
4. A shop does not typically provide specialty tools
1. TRUE
2. TRUE
3. FALSE
4. FALSE
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