Output controls can sometimes discourage collaboration among different strategic business units. However, more and more work requires creativity and innovation, especially in highly-developed economies. One way firms are grappling with this issue is by
A. refining the budgeting process to encourage more department collaboration.
B. introducing results-only-work-environments to tap intrinsic motivations.
C. updating standard operating procedures to allow more process flexibility.
D. using output controls only when the goal is to ensure a predictable outcome.
Answer: B
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