An administrative assistant has just discovered that the department site used to document meetings and goals is no longer available. When the technician over that system is contacted, the technician explains that they moved to a new system and must have not moved that particular site over. When asked whether a backup could be used to recover the information, the technician says no. The
administrative assistant reports this information to the supervisor, who in turn reports it to an IT manager. The IT manager will most likely talk to the technician about which of the following?
A) Being rude
B) Being judgmental
C) Being dismissive about a customer's problem
D) Communication skills
C
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