The manager of the Silver Sands Hotel noticed a tremendous decrease in the number of convention bookings. He promptly ordered the redecoration of the hotel's meeting rooms. Customer feedback later indicated that the problem had not been the meeting facilities but poor service from the cleaning staff. In this scenario, to try and solve the problem, the manager should have first tried to
A) generate alternate solutions.
B) hire more qualified employees.
C) identify the problem.
D) reduce the price of all products.
E) spend more on marketing and advertisement.
C) identify the problem.
Explanation: Rather than promptly changing the decorations, the manager must dig deeper and attempt to identify the problem causing the decrease in the number of customers.
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