List six methods of assisting patients who have behavior problems.
What will be an ideal response?
| · | Follow the care plan. |
| · | Control your own responses and reactions. |
| · | Be a good communicator. |
| · | Use good communication and listening skills. |
| · | Avoid lying to the patient. |
| · | Avoid making promises you cannot keep. |
| · | Avoid discussing facility or staff problems with the patient. |
| · | If the patient complains, inform the nurse or other appropriate person. |
| · | Remove the cause (or trigger) of the behavior, if known. |
| · | Protect the safety of the patient and others. |
| · | If the care plan states to respond to a specific behavior, apply the approaches when the behavior starts. |
| · | Practice empathy. |
| · | Attempt to learn the cause of the behavior. |
| · | Communicate with other team members; let others know if you discover an approach that works. |
| · | Modify your own behavior in response to the patient's behavior. Watch the patient's response to your approaches. |
| · | Adjust your approach, equipment, routine, and other care, if necessary. |
| · | Discuss family, friends, or other pleasant information with patients. |
| · | Meet the patient's physical needs. |
| · | Give patients as much control as possible. Offer choices in care and routines. Encourage them to direct their own care. |
| · | Control your reaction to the patient. Make sure your body language does not send the wrong message. |
| · | Be happy and smile. Make sure your body language sends a positive message. |
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