Service quality is not determined by customer expectations but on organizational metrics.
Answer the following statement true (T) or false (F)
False
The quality of service an organization and its salespeople provide must be based on its customers' expectations. Customer expectations frequently are based on information the salesperson provides, past experiences, word of mouth, and personal needs.
You might also like to view...
Which type of corporate name reveals what a company does?
A) overt B) implied C) conceptual D) iconoclastic
The hierarchical system in society is considered existential in which type of society?
a. small power distance b. individualistic c. collectivist *d. large power distance
Find the noun that requires an apostrophe ('). Indicate the correct possessive form of the noun with the apostrophe in the correct place. Example Jims files were misplaced. Jim's The mens department is on the second floor
Which of the following statements about the end-of-chapter CARE International case study is true?
A) CARE ran its own shipping operation with vehicles that needed route optimization. B) CARE used a linear programming model for optimization. C) CARE's objective was to respond to natural disasters faster. D) CARE set out to exclusively use international suppliers with large capacity to better serve people affected by disasters.