When customer perceptions of value differ widely, a one-size-fits-all customer service policy will be most effective at ensuring the majority of customers will become loyal customers.
Answer the following statement true (T) or false (F)
False
One customer's needs and wants must be treated separately from those of other customers. What delights one customer does not necessarily satisfy others. A one-size-fits-all customer service policy isn't likely to lead to a great many loyal customers if customer perceptions of value differ widely.
You might also like to view...
Identify and describe the three types of consumer decision-making processes.
What will be an ideal response?
If a leader thinks, “I make eye contact when speaking to someone else. So if this Japanese guy isn’t making eye contact with me, there must be something wrong here,” then this leader is ______.
a. perceptive and cross-culturally aware b. globally aware c. wearing “cultural blinders” d. a dualist
Adjustments must be entered in the journal and posted to the ledger after the work sheet is prepared.
Answer the following statement true (T) or false (F)
Which of the following statements about schedule rating is (are) true?
I. It involves the determination of a basis rate for each exposure, which is then modified by credits or debits. II. It is based on the assumption that certain physical characteristics of the insured's operations will influence the insured's future loss experience. A) I only B) II only C) both I and II D) neither I nor II