Plan to put your bad-news message in writing when you need to do any of the following except
A) control the exact wording of the message.
B) have a permanent record of what you say to the reader.
C) manage the order in which you present your ideas to the reader.
D) use courtesy and show fairness in making the decision.
E) present the negative news using more than one buffer.
E
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Zappos, an Internet business success story, has built its success on outstanding customer service. Which of the following is NOT part of Zappos' strategy?
a. free product shipping. b. free return product shipping. c. focus on repeat customers. d. more products on their website than are in their warehouse.
Which of the following statements about group long-term disability income plans is true?
A) The definition of disability becomes less restrictive after a worker has been disabled for 2 years. B) Coverage is provided for both occupational and nonoccupational disabilities. C) Benefits are increased if a worker is eligible for Social Security or workers compensation benefits. D) Maximum monthly benefits under long-term disability income plans are significantly lower than the benefits paid under short-term disability income plans.
The _____ is a common measure of leverage that compares liabilities to assets.
A. current ratio B. average collection period C. debt ratio D. inventory turnover ratio
The chain of Mega Hardware stores agreed with Lock Tight Manufacturing not to carry any brand of locks and door handles other than those manufactured by Lock Tight. Mighty Lock threatened to sue for antitrust violations. On what basis and under what statute(s) would Mighty Lock sue?