A Super Taco customer becomes ill after eating a burrito tainted with e-coli. Super Taco pays the customer’s medical bills and gives the customer $500 in food vouchers. Based on Benoit’s typology, what is Super Taco trying to accomplish?

a. reduce the offensive act
b. evade responsibility
c. deny any responsibility
d. reduce the accuser’s credibility


a. reduce the offensive act

Communication & Mass Media

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Cultural sensitivity is the best practice for being an effective and

ethical speaker. Indicate whether the statement is true or false

Communication & Mass Media

As opposed to written style, oral style is characterized by

a. short and familiar words. b. complex language. c. vague or abstract terms. d. formalized sentence structure.

Communication & Mass Media

Which of the following criteria that are used to evaluate good interpretive theories does symbolic interactionism fail to meet?

A) understanding of people B) reform of society C) clarification of values D) community of agreement

Communication & Mass Media

Words or phrases such as "my topic is" or "my next point is" unnecessarily call attention to

the ___________ of a speech. Fill in the blanks with correct word

Communication & Mass Media