(Appendix) Under the direct method, each line of the income statement is converted to cash paid or received
a. True
b. False
Indicate whether the statement is true or false
True
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Answer the following statements true (T) or false (F)
1. Once made, structural decisions can be easily modified. 2. Readily available resources is one of the critical elements of an operations strategy. 3. Innovation may not be of particularly great importance for mature products when we consider innovation for products in the context of the product life cycle. 4. The ultimate goal of operations and supply chain strategies is to produce and deliver products or services that delight customers. 5. A company’s ability to innovate is likely to be its core competency.
Cognitive dissonance shows retailers the importance of _____
a. social responsibility b. scrambled merchandising c. reference grouping d. after-sale service
Messages denying credit are different from other types of bad-news messages in that they
a. are subject to more legal issues. b. do not need to maintain the goodwill of the recipient. c. do not have to include reasons for refusal. d. use the deductive pattern of organization.
Which of the following is FALSE concerning personal delivery of bad news?
a. Personal delivery of the bad news signals the importance of the news. b. Personal delivery eliminates any potential escalation of emotion. c. Personal delivery shows empathy for the recipient. d. Personal delivery provides the benefits of nonverbal cues.