The ICU unit has a client in which the family has been verbally abusive and has threatened staff. The manager notes an increase in absenteeism with the staff over the past 2 days. The manager believes this is attributed to a:
1. Staffing dilemma caused by the scheduler.
2. Change in the staffing matrix.
3. Decline in staff morale due to a hostile environment.
4. Miscommunication between management and nursing administration.
3
Explanation: 1. A problem with staffing and/or matrix must be addressed with management in which the
issues must be resolved to ensure appropriate client care, which does not relate to the client?s
family. A hostile work environment may cause a decline in morale in which nurses may not
work due to fear of workplace violence. Miscommunication between management and
administration may have a negative effect on morale.
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