Hospitality organizations have used the concept of theming to ______.
a. reduce the cost of constructing the hospitality environment
b. add value to the guest experience and enhance it
c. entertain the employees so that they work harder
d. implement an effective, low-cost price strategy
b. add value to the guest experience and enhance it
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In the context of decision making, a _____ is a gap between a desired state and an existing state.
A) problem B) benchmark C) condition of certainty D) minimum threshold
The Society for Human Resource Management and the Ethics Resource Center found the most common reason an employee was pressured to act unethically was ______.
a. schedule stress b. wanting to help the team c. directives from a boss d. need for personal gain
A firm's comparing its performance to competitors based on the components of the strategic profit model illustrates _____
a. SERVQUAL b. benchmarking c. opportunity cost analysis d. gap analysis
You have been asked to compare Product A with Product B based upon three criteria: cost, reliability, and durability. Using Roman Numerals in an outline form, show an organizaitonal strategy that could be used. Assume you would have a standard introduction and conclusion