What is TRUE about warranties?
A. Parts sold to the customer typically do not have a warranty
B. Manufacturer warranties can be performed at any service facility
C. Most service facilities do not offer any warranty on work performed
D. Manufacturer warranties on new vehicles sold often coincide with State Lemon Law
Requirements
D. Manufacturer warranties on new vehicles sold often coincide with State Lemon Law
Requirements
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Delivery, ____________________ and ____________________ can determine a shop's image and profitability
Fill in the blank(s) with correct word
There is a special sale on engine oil. If you purchase more than one 12-quart case, you will receive a 5 percent discount. If you purchase six or more cases, you will receive a 10 percent discount. You have two vehicles that require an oil change every 4,000 miles. Vehicle #1 requires four quarts per oil change plus one additional quart when you also change the oil filter. Vehicle #2 requires five quarts per change plus one quart whenever the filter is changed. Each year your family drives vehicle #1 about 16,000 miles and vehicle #2 about 24,000 miles. You change the oil filter every other time the oil is changed. The normal price for oil is $22.49 per case. Oil filters cost $4.39 each. What will be the discount for a one-year supply of oil for both vehicles?
Fill in the blank(s) with the appropriate word(s).
A crankshaft has just been installed into the engine block, and all of the caps have been torqued into place. The crankshaft would not rotate by hand at this time. Technician A says this is normal; rotating a newly installed crankshaft will usually take the force of a wrench turning the crankshaft by the front bolt. Technician B says that this could be caused by mixing up the placement of two main caps. Who is correct?
A. A only B. B only C. Both A and B D. Neither A nor B
Technician A says that aftermarket parts must meet more demanding criteria than OEM parts. Technician B says that the cost of an aftermarket part may be about the same as an OEM part from the dealer. Which technician is correct?
A) Technician A B) Technician B C) Both technicians D) Neither technician