Identify the words you might say when engaging in active listening in the given instances
Client: My life is in shambles. I have failed in all subjects this semester and my parents are going to throw
a fit when they find out the university put me on academic probation!
Supervisor: I am disappointed that you did not follow up on the Smith case. You know that those women
are at risk.
Professor: I wonder if you have chosen the appropriate profession. It appears to me that your attitudes are
quite different from those required of social workers.
Child: Sometimes my father is mean to my mother. He hits her and she ends up crying a lot. I hate him.
What will be an ideal response?
ANS: Students' answers will vary. Active listening combines talking and listening skills in such a way that
others feel both understood and encouraged to share more. It is a form of feedback. You listen carefully and
communicate your understanding of a speaker's messages by reflecting or mirroring them back. In essence,
you paraphrase the client's message. Ideally, your words should be essentially equivalent to or synonymous
with, but not identical to, those of the client. If the client expresses feelings, reflect those feelings in your
active-listening response and do so at an equivalent level of intensity. If the client shares conceptual ideas,
paraphrase them through active listening so that you accurately capture his or her meaning.
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