Explain the difference between incident management and user management.
What will be an ideal response?
A support agent should attempt to manage the details of each incident to make sure it progresses toward a satisfactory resolution; they should avoid attempts to manipulate, intimidate, or manage the user.
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Which of the following is a benefit of using building blocks?
A) Consistency in colors, fonts and effects B) Consistency in structure and effects C) Consistency in colors and format D) Consistency in format and structure
You can hide a portion of a picture you don't want visible by ____________________ it.
Fill in the blank(s) with the appropriate word(s).
A printout in ____________________ orientation presents its information printed across the widest part of the paper.
Fill in the blank(s) with the appropriate word(s).
To delete a node N from a linear linked list, you will need to ______.
a) set the reference next in the node that precedes N to reference the node that follows N b) set the reference next in the node that precedes N to reference N c) set the reference next in the node that follows N to reference the node that precedes N d) set the reference next in N to reference the node that follows N