A vehicle problem cannot be duplicated for a warranty repair. The service consultant or technician should NOT do which of the following?
A. Drive the vehicle with the customer to try and duplicate the problem
B. Take the vehicle for “lunch or home over night” to have more time to duplicate the
problem
C. Have the service consultant and the technician drive the vehicle together to attempt to
duplicate the problem
D. Charge warranty for the labor to install a part that is merely a “guess” about how to fix a
problem that cannot be duplicated
D. Charge warranty for the labor to install a part that is merely a “guess” about how to fix a
problem that cannot be duplicated
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