According to Harvard Business Online/Business Week, __________ is when you surround yourself only with people who think like you and share similar interests.
Fill in the blank(s) with the appropriate word(s).
comfortable clone syndrome
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Psychological barriers reduce our abilities to listen by
a. reducing our ability to sense or hear a message. b. blocking our ability to assess reactions to information. c. scrambling information so that information is not in order. d. acting as filters so that only pieces of information are received.
Which of the following is not the way Facebook offers for advertisers to reach potential customers?
a. Page like b. Page post engagement c. Offer claims d. multicasting e. App/program installs
All of the following traits characterize highly argumentative group members EXCEPT
a) they promote hostility in the group. b) they show genuine interest in the group's discussions. c) they focus on issues rather than personalities. d) they are often chosen as group leaders. e) they are viewed as highly credible members.
I-messages help avoid making the listener defensive by ______.
a. focusing on the speaker’s feelings b. providing appropriate specificity c. acknowledging the time frame d. probing the middle ground