Answer the following statement(s) true (T) or false (F)
1. Training is sometimes held back because the person being trained resists
information that clashes with his or her beliefs or practices.
2. A difficult person is a worker who lacks the physical and mental ability to
perform a task as required.
3. An outstanding quality of the yes people is that they are highly reliable with
respect to delivering work as promised.
4. A major strategy for dealing with difficult people is to give them feedback
about what their behavior is doing to you.
5. An important technique for changing the behavior of a difficult person is to
lower the person s self-confidence so he or she becomes less arrogant.
1. T
2. F
3. F
4. T
5. F
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