When a customer presents a genuine problem that may involve negligence or even incompetence, a CSR should not accept responsibility for the situation or apologize.
Answer the following statement true (T) or false (F)
False
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Similar to stock and commodity exchanges, the foreign exchange market is an organized structure with a central meeting place and formal licensing requirements.
a. True b. False
A cab service company uses a global positioning satellite (GPS) system to customize the advertising messages shown on top of its taxicabs. This is an example of technology-driven ________ advertising.
A. network B. broadcast C. aerial D. specialty E. transit
With a traditional IRA and a Roth IRA, you can make withdrawals at any time with no penalties
Indicate whether this statement is true or false.
In Greenman v. Yuba Power Products, where Greenman was injured when a tool his wife bought him malfunctioned, the California high court stated the reason why strict liability should be applied to manufactures of defective products. The reason is:
a. that insurance covers such losses b. consumers should bear the costs of injuries to make them more careful c. consumers should split the costs of injuries with manufacturers; this will best insure the highest amount of care d. state statutes encouraged the adoption of a strict standard e. none of the other choices