A crisis plotting grid ________
A) charts an organization's progress in responding to a crisis
B) measures the quality of an organization's crisis response
C) compares the crisis responses of different organizations
D) gauges the effectiveness of an organization's crisis communications messages
E) aids in identifying the most likely and most disruptive potential crises
Answer: E
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Owen understands the experiences of people from different cultures and communicates that understanding to people of those cultures and to others. Owen is demonstrating ______.
a. cultural diversity b. cultural respect c. cultural empathy d. cultural relativism
What is a rhetorical question designed to do?
a. solicit an answer b. make the audience think c. present several alternatives d. establish credibility
What form of communication takes place when someone communicates the same message to many people at once but the creator of the message is usually not physically present?
A. mass communication B. public communication C. small group communication D. intrapersonal communication
The Employee Training Committee values Zhou's contributions because he makes a point of praising group members and listening to them with empathy
When things aren't going well and members are feeling discouraged or frustrated, Zhou is there to assume the role of motivator. True False