Psychologists categorize emotions
a. to facilitate their study and to help explain how they influence the behavior of
others.
b. to eliminate their influence on communication behavior.
c. to understand how it is possible to understand communication without
acknowledging the impact of emotions.
d. to understand how people who effectively communicate emotional distress usually
experience excellent health.
e. None of the above
a
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_________ is the ability to adjust your communication to fit the other person and the situation.
a. Flexibility b. Altruism c. Stereotyping d. Ethnocentrism
Answer the following statements true (T) or false (F)
1. It is always preferable to use concrete language over abstract language. 2. Generally, women are politer in their speech and use more indirect statements when making requests than do men. 3. All self-enhancement involves deception. 4. Disconfirmation is the same as disagreeing with someone.
The governor said he would not _____ his
plans to engage in a debate. a. alter b. altar c. altur
Nonverbal communication can clarify the meaning of verbal messages.
a. true b. false