Identify five benefits of process improvements
What will be an ideal response?
Benefits include improvements in project quality, increase in internal and external customer satisfaction, increase in project value, better customer satisfaction, and improvement in productivity. Additional benefits are provided in the textbook.
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How can service organizations help guests cope with information overload?
a. only create information-lean environments b. post reminders that will improve memory retention c. create sensory cues that prime subconscious memory d. provide information online
Which of the following best describes a similarity between Costco and Walmart?
A) Both are warehouse clubs. B) Both target the same affluent market. C) Both are specialty stores. D) Both use everyday low pricing. E) Both are examples of merchant wholesalers.
What type of discrimination are older workers in an organization subjected to if they are laid off for being highly paid and having lucrative benefits?
A. incivility B. intimidation C. discriminative policies D. exclusion
________ are the basic governing documents of a corporation which must be drafted and filed with, and approved by, the state before the corporation can be officially incorporated.
A. Debt securities B. Debentures C. Certificates of authority D. Articles of incorporation