Clearwater Hampers is a small British company that sells luxury food and drink in various combinations in picnic hampers. Food and wine are seen as classic, fail-safe gifts in a market where present-buying is increasingly tricky. Corporate customers, both in the United Kingdom and abroad, are important to the business. Clearwater has had several orders for more than a quarter of a million dollars. The company's leading salesperson is Peter Austin, who sees his company "as a service company rather than a food and drink business. Our priority is to get the hampers out on time, filled with the right products." Austin often checks to see if his customers are satisfied with his service.Which of the following statements is most likely Austin's sales philosophy?
A. Increased sales transactions improve customer satisfaction.
B. Customer satisfaction leads to lowered sales expectations.
C. Partnering/consultative selling eliminates a customer's cognitive dissonance.
D. Customer services requires technology.
E. Customer service improves customer retention.
Answer: E
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The petty cash fund has a current balance of $250, which is the established fund balance. Based on activity in the fund, it is determined that the balance needs to be changed to $600. Which journal entry is needed to make this change?
A) Debit the Petty Cash account and credit the Cash account for $600. B) No journal entry is needed because this change only involves cash. C) Debit the Petty Cash account and credit the Cash account for $350. D) Debit the Cash account and credit the Petty Cash account for $350.
Luca and Emma have decided to look for their first house. They both feel a little overwhelmed with this task. Emma decided to make a list of the most important features that they want in a home. They decided to only look at 2 bedroom homes in the downtown area that include outdoor space. Luca and Emma are using
a. Bounded rationality b. Advanced rationality c. Complete rationality d. Essential rationality
Changes can occur at the ______ level as new ways of working with one another and ways of addressing conflict are learned.
a. individual b. suprasystem c. team d. organization
A firm has an expected dividend next year of $1.20 per share, a zero growth rate of dividends, and a required return of 10 percent. The value of a share of the firm's common stock is:
A) $120 B) $10 C) $12 D) $100