The special influence that occurs when a leader inspires another individual is born out of ______.
a. one’s position
b. monetary exchange
c. positive and often intangible reasons
d. coercion or fear
c. positive and often intangible reasons
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Which of the following is an example of a gap between service delivery and external communications?
A) The employees at GBL have been asked to take time to listen to customers, but they must serve them fast as well. B) Amanda chose to shop at Alison's Fashions because the store's website offered on-the-spot alterations. However, when she did buy a dress, she had to wait a week to get it altered. C) Customers at LUX appreciate the personalized services the salespeople offer, but do not like the store design. D) Clearwater Spa attendants are well-trained in massage therapy and the services they offer, but customers rarely return because they don't like the attendants' impersonal service. E) When sales dropped, Styx modernized its stores in order to retain customers, but didn't realize that the product quality was the main problem.
Quasi-experimental designs are useful because they can be used in cases when true experimentation cannot, and because they are quicker and less expensive
Indicate whether the statement is true or false
On July 1 . 2014, Chelsea Company purchased as a long-term investment Soho Company's ten-year, 9 percent bonds, with a face value of $100,000 for $95,200 . Interest is payable semiannually on January 1 and July 1 . The bonds mature on July 1 . 2018 . Chelsea uses the straight-line method of amortization. What is the amount of interest revenue that Chelsea should report in its income statement for
the year ended December 31 . 2014? a. $3,900 b. $4,500 c. $5,100 d. $5,700
Which of the following is the group given the ultimate legal authority to change management?
a. Shareholders b. Human resource managers c. The mayor in the applicable jurisdiction d. The city council in the applicable jurisdiction