The nurse is interviewing the client. The nurse says to the client, "It sounds like you don't like your new job because it's more stressful than you anticipated." Which communication technique is the nurse using in this interaction with the client?
1. Listening.
2. Attending.
3. Questioning.
4. Paraphrasing.
Correct Answer: 4
Communication skills include checking to make sure that the nurse has understood the client accurately by paraphrasing. Paraphrasing, or clarification, means that the nurse restates the client's basic message back to the client to ensure that the nurse understood the client's message correctly. Listening is paying undivided attention to what the client says and does. Giving full attention to verbal and nonverbal messages is called attending. Body language may be as much as 93% of the message a client sends. Questioning is a very direct way of speaking with clients to obtain subjective data for decision-making and planning care. Questioning techniques include closed and open-ended questions.
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