A newly hired certified nurse's aide (CNA) has been 15 minutes late returning from mealtime 4 days this week. The nurse manager coaches the employee and finds that the CNA thought meal breaks were 45 minutes
What is the most appropriate response from the nurse manager?
1. Document the tardy behavior in the CNA's record.
2. Have the charge nurse time future meal breaks.
3. Provide a warning, and follow up in 2 weeks.
4. Show the break times in the employee handbook.
Answer: 4
Rationale: This represents a barrier to getting the work completed. Thus the nurse manager would use the management assessment tool to determine the existence of the misunderstanding. Showing the CNA the handbook should alleviate any future misunderstandings. The other choices might be helpful and/or necessary if the behavior continues after the aide is aware of the guidelines for lunch breaks.
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